PROCESSING & SHIPPING

Processing time

Processing time is calculated from the time you place your order.
Currently: 2-3 weeks

Estimated shipping times

Regular shipping time is calculated after the Processing Time - when your piece is finished and ready to be shipped.

Canada: 5 - 10 days
United States: 5 - 10 days
United Kingdom: 10 - 21 days
Europe: 10 - 21 days
Australia, New Zealand and Oceania: 10 - 21 days

Please note that shipping times are considered estimates. I will do my very best to respect these shipping times, but due to unforeseen circumstances, I cannot guarantee them.

EXPRESS SHIPPING: If you would like to receive your piece sooner than indicated above, you will need to upgrade the Shipping to Expedited upon checking out . This does Not change the production/processing time (see current processing time above). Prices vary according to your destination country. 

Lost or damaged packages

Canada:  I am not responsible for lost or damaged packages. Since Free shipping with Canada Post does not include insurance, you will need to file a claim online with Canada Post if there is an issue with your package. Please upgrade to Expedited Shipping (FedEx) if you'd like to include insurance.

USA and INT'L: We can help you file a claim for insurance 45 days from shipment as long as the package wasn't marked as delivered. We are not responsible for customs delays for international orders. International packages are not considered lost until at least 45 days from shipment.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.