PROCESSING & SHIPPING
Processing time is calculated from the time you place your order.
Currently: 3 weeks
Estimated shipping times
Regular shipping time is calculated after the Processing Time - when your piece is finished and ready to be shipped.
Canada: 5 - 10 days
United States: 5 - 10 days
United Kingdom: 10 - 21 days
Europe: 10 - 21 days
Australia, New Zealand and Oceania: 10 - 21 days
I will do my very best to respect these shipping estimates, but due to the current COVID-19 pandemic, I cannot guarantee them.
EXPRESS SHIPPING: If you would like to receive your piece sooner than indicated above, you will need to upgrade the shipping time upon checking out - you can do so by selecting the Express shipping option corresponding to your destination country. Prices vary according to your destination country.
Lost or damaged packages
Canada: I am not responsible for lost or damaged packages. Since Free shipping with Canada Post does not include insurance, you will need to file a claim online with Canada Post if there is an issue with your package. Please upgrade to Expedited Shipping (FedEx) if you'd like to include insurance.
USA and INT'L: We can help you file a claim for insurance 45 days from shipment as long as the package wasn't marked as delivered. We are not responsible for customs delays for international orders. International packages are not considered lost until at least 45 days from shipment.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
RETURNS, EXCHANGES, CANCELLATIONS
Since each of my items are custom made, I DO NOT accept returns for refunds. You may be offered an exchange* for another piece of equal value, subject to a restocking fee (calculated according to the complexity and size of the piece).
I must be notified within 3 days of delivery of your wish to have your piece exchanged - and it must be returned to me within ten (10) days.
BUYERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.
* MOTHER'S RINGS, SOLID 18K GOLD PIECES and CUSTOM ORDERS cannot be returned or exchanged, under any circumstances.
* For sanitary reasons, earrings cannot be exchanged.
If you need to return your piece because a stone fell off and will need to be repaired, you will be able to return your piece for repair or resizing within sixty (60) days of purchase - with tracking and insurance - I will refund the return shipping costs up to $15.
We are not responsible for lost, untracked and uninsured return packages. If the item is not returned in its original condition, or is altered in any way, the buyer is responsible for any loss in value.
Notice of change
By using our website, you agree that Moondrop Creations may change its policies, terms and conditions on at any time and that posting those changes on our site will constitute sufficient notice of such changes.
Limitation of liability
In no event shall Moondrop Creations, its artists, its employees, affiliates, or its agents shall be liable for any direct, special, indirect, consequential damages, or any other possible damages. By using MoondropCreations.com and the services of our artists, you agree to the above terms.